Consumer Conflict Resolution

In the event of a dispute, the consumer can turn to a Consumer Alternative Dispute Resolution Body.

List of entities for the Alternative Resolution of Consumer Disputes
(under Law no. 144/2015, of 8 September)

ARBITRATION CENTRES OF GENERIC JURISDICTION

National Centre for Information and Arbitration of Consumer Conflicts
Acting throughout the national territory, in areas not covered by another arbitration centre with regional competence
Contacts CNIACC – National Centre for Information and Arbitration of Consumer Conflicts
Law Faculty of the New University of Lisbon
Campolide Campus
1099-032 Lisbon
Tel: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Measurement and Arbitration Centre
Geographic area covered: Contracts concluded in the District of Faro.
Contacts CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Building Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel: 289 823 135
E-mail: apoio@consumidoronline.pt; cimaal@mail.telepac.pt
Web: www.consumidoronline.pt

Consumer Conflict Arbitration Centre of the District of Coimbra
Geographic area covered: Contracts signed in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Contact Address
Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Tel: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre
Geographic area of coverage: Contracts celebrated in the Metropolitan Area of Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Postal Address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Oporto Consumer Information and Arbitration Centre
Geographical area of coverage: Contracts concluded in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Postal Address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel: 225 508 349
e-mail: cicap@mail.telepac.pt
web: www.cicap.pt

Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Geographic area of coverage: Contracts signed in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
Contacts BRAGA:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA
Tel: 253 617 604
E-mail: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Building Vila Rosa) 4900 – 394 VIANA DO CASTELO
Tel: 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt

Madeira Consumer Conflict Arbitration Centre
Geographical area of coverage Contracts concluded in the Autonomous Region of Madeira.
Contacts Address: Rua Direita nº. 27 – 1º floor – 9050-405 Funchal
Tel: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
Web: www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx

Vale do Ave Arbitration Centre for Consumer Disputes / Arbitration Court
Geographic area of coverage: Contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
Contacts Postal Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel: 253 422 410
E-mail: triave@gmail.com
Web: www.triave.pt

Further information: Consumer Portal www.consumidor.pt